Remote Technical Support Advisor — Elevate Customer Experience

Kenyan Edu; Los Angeles (CA); Hybrid; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Health insurance

Cell phone stipend

Paid training

Referral bonuses

Remote work environment

Job summary

VXI Global Solutions, headquartered in Los Angeles, offers a remote Technical Support Advisor role focused on delivering exceptional customer experiences. You'll handle inquiries by phone, diagnose issues on iOS, macOS, smartphones, tablets, or PCs, and use multiple systems to provide real-time solutions.

The position requires strong communication, a customer-service mindset, and the ability to stay composed under pressure.

Qualifications

• Experience in customer-facing roles.
• Strong communication skills (verbal and written).
• Problem-solving ability with flexible, adaptable approach.
• Confidence navigating multiple software tools.
• Self-motivated with good time management.

Responsibilities

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.
• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
• Use multiple systems to research and deliver real-time solutions.
• Adjust communication style to meet customer needs and cues.
• Collaborate with fellow advisors to share expertise and meet team goals.

Job description

VXI Global Solutions, headquartered in Los Angeles, offers a remote Technical Support Advisor role focused on delivering exceptional customer experiences. You'll handle inquiries by phone, diagnose issues on iOS, macOS, smartphones, tablets, or PCs, and use multiple systems to provide real-time solutions.

The position requires strong communication, a customer-service mindset, and the ability to stay composed under pressure.