Remote Technical Support Advisor: Elevate Customer Experience

VXI Global Solutions; Tennessee; Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

25/month per line for unlimited data

Paid training

Career advancement opportunities

Referral program

Dynamic virtual work environment

Equal Opportunity Employer

Job summary

VXI Global Solutions seeks a customer-focused technical support specialist to deliver exceptional service in a fast-paced call center environment. You will diagnose, troubleshoot, and resolve issues on iOS, macOS, smartphones, tablets, or PCs while guiding customers with clear communication.

Join a dynamic virtual team offering paid training, growth opportunities, and a culture of continuous improvement. This remote-friendly role includes competitive pay and benefits.

Qualifications

• Experience in customer support or technical assistance, ideally in a call center setting.
• Strong verbal and written communication skills.
• Problem-solving with a flexible, adaptable approach.
• Ability to navigate multiple software tools and systems.

Responsibilities

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.
• Communicate clearly and effectively in writing and speech.
• Diagnose, troubleshoot, and resolve issues across iOS, macOS, smartphones, tablets, or PCs.
• Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.

Skills

Customer service

Technical troubleshooting

Verbal communication

Written communication

Time management

Tools

CRM systems

Support tools

Job description

VXI Global Solutions seeks a customer-focused technical support specialist to deliver exceptional service in a fast-paced call center environment. You will diagnose, troubleshoot, and resolve issues on iOS, macOS, smartphones, tablets, or PCs while guiding customers with clear communication.

Join a dynamic virtual team offering paid training, growth opportunities, and a culture of continuous improvement. This remote-friendly role includes competitive pay and benefits.