Remote Tech Support Specialist for Fast-Paced Help

Teleperformance USA; Avondale (AZ); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee assistance program

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist in the United States, including Arizona. You will serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a positive customer experience.

This role suits individuals who thrive in a high-velocity, service-driven environment with a strong focus on technical issue resolution.

Qualifications

• Provide front line technical support and great customer service.
• Explain technical concepts in plain language to customers.
• Demonstrate strong problem solving and ownership in resolving issues.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support Client high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Independence

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist in the United States, including Arizona. You will serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a positive customer experience.

This role suits individuals who thrive in a high-velocity, service-driven environment with a strong focus on technical issue resolution.