Remote Tech Support Specialist - Customer Advocate

Fullsteam; United States; Remote; USD 27,000 - 44,000; Full time

Job summary

Fullsteam is seeking a Technical Support Specialist to provide remote, customer-focused technical assistance across Linux and Windows environments. You will diagnose issues, guide users, and document solutions to help customers succeed.

The role emphasizes strong communication, timely case management, and collaboration with the knowledge base team to improve self-service resources for our diverse client base. This is a full-time, remote position based in the United States.

Qualifications

• Two years technical support and customer-facing experience.
• Proficient troubleshooting experience in Linux and Windows environments.
• Strong communication and documentation skills.

Responsibilities

• Provide technical assistance: Respond to user inquiries, troubleshoot issues, and guide users on resolving problems.
• Handle customer inquiries: Take ownership of customer phone calls, emails, and other support requests in a courteous and respectful manner.
• Case ownership and management: Effectively prioritize and manage case backlog, meet commitments and follow-up with customers in a timely manner.
• Diagnose and Troubleshoot: Identify the root cause of technical issues and implement solutions.
• Document and escalate: Maintain records of support interactions, research and escalate complex cases to higher-level support as needed.
• Provide training: Assist users with understanding of using software and hardware.
• Maintain knowledgebase: Contribute to the documentation of solutions, procedures and best practices.
• Communicate effectively: Explain technical concepts clearly and concisely to both technical and non-technical users.
• Provide exceptional customer support: Going above and beyond to ensure customers have a positive experience.

Skills

Technical proficiency

Problem solving

Communication

Customer service

Documentation skills

Time management

Adaptability

Performance monitoring

Office/Salesforce familiarity

Education

High School Diploma

Tools

Linux

Windows

Job description

Fullsteam is seeking a Technical Support Specialist to provide remote, customer-focused technical assistance across Linux and Windows environments. You will diagnose issues, guide users, and document solutions to help customers succeed.

The role emphasizes strong communication, timely case management, and collaboration with the knowledge base team to improve self-service resources for our diverse client base. This is a full-time, remote position based in the United States.