Remote Technical Support Engineer

Fullsteam Personnel, LLC; Georgia; Hybrid; USD 27,000 - 44,000; Full time

Job summary

Fullsteam is seeking an experienced Technical Support Specialist in the United States (Georgia) to provide remote and on-site assistance for computer hardware, software, and networking needs. You will act as a customer advocate, diagnose issues, respond to inquiries, and deliver an exceptional support experience.

Minimum qualifications include a high school diploma and two years of tech support experience with Linux and Windows.

Qualifications

• High School Diploma or equivalent certificate.
• Two (2) years technical support and customer-facing experience.
• Proficient troubleshooting experience in Linux and Windows environments.

Responsibilities

• Provide technical assistance: Respond to user inquiries, troubleshoot issues, and guide users on resolving problems.
• Handle customer inquiries: Take ownership of customer phone calls, emails, and other support requests in a courteous and respectful manner.
• Case ownership and management: Effectively prioritize and manage case backlog, meet commitments and follow-up with customers in a timely manner.
• Diagnose and Troubleshoot: Identify the root cause of technical issues and implement solutions.
• Document and escalation: Maintain records of support interactions, research and escalation of complex cases to higher-level support as needed.
• Provide training: Assist users with understanding of using software and hardware.
• Maintain knowledgebase: Contribute to the documentation of solutions, procedures and best practices.
• Communicate effectively: Explain technical concepts clearly and concisely to both technical and non-technical users.
• Provide exceptional customer support: Going above and beyond to ensure customers have a positive experience.

Skills

Technical Proficiency

Problem-solving

Communication

Customer Service Orientation

Documentation Skills

Time management

Adaptability

Performance Monitoring

Salesforce knowledge

Education

High School Diploma or equivalent

Tools

Linux

Windows

Microsoft Office

Salesforce

Job description

Fullsteam is seeking an experienced Technical Support Specialist in the United States (Georgia) to provide remote and on-site assistance for computer hardware, software, and networking needs. You will act as a customer advocate, diagnose issues, respond to inquiries, and deliver an exceptional support experience.

Minimum qualifications include a high school diploma and two years of tech support experience with Linux and Windows.