Remote Tech Support Specialist (Construction Software)

Leica Geosystems Inc. in; Livermore (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

AGTEK Development Company, a part of Hexagon, is seeking a Technical Support Representative (Finance) for a fully remote role with a preference for candidates based in Livermore, California. The role focuses on providing technical support for AGTEK software products, delivering friendly customer service, and addressing issues within set response times.

Responsibilities include testing new versions, reporting defects, and assisting with the development of training materials.

Qualifications

• Experience providing technical support for software products.
• Strong communication and problem-solving abilities.
• Ability to deliver friendly, courteous service to customers.

Responsibilities

• Provide technical support for AGTEK software products by phone, internet, and email.
• Deliver a friendly, courteous customer experience and respond within established timelines.
• Identify issues and suggest product improvements based on feedback.
• Verify defects during testing, support, or training and report as needed.
• Test new software versions and updates; maintain bug tracking records.
• Assist in developing training guides and videos and train customers, sales staff, and internal teams.

Skills

Technical support

Customer service

Communication

Job description

AGTEK Development Company, a part of Hexagon, is seeking a Technical Support Representative (Finance) for a fully remote role with a preference for candidates based in Livermore, California. The role focuses on providing technical support for AGTEK software products, delivering friendly customer service, and addressing issues within set response times.

Responsibilities include testing new versions, reporting defects, and assisting with the development of training materials.