Visualization Tech Support Specialist - Remote Training

Tecplot, Inc.; Bellevue, Northern (WA, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA, HCFSA, 401k matching

Wellbeing Program

Parental leave

Job summary

Tecplot, Inc. is a remote-first company with an office in Bellevue, WA, offering remote or hybrid work with occasional travel to Bellevue.

We seek a customer-facing Technical Support Specialist to provide comprehensive product support, license management, and documentation collaboration with the development team. The role emphasizes strong customer service, training delivery, and technical issue resolution across Windows, Linux, and Mac platforms, with opportunities for online and onsite

Qualifications

• Bachelor’s degree in Aerospace or Mechanical Engineering or an equivalent combination of education and experience.
• Two or more years of technical support experience preferred.
• Experience delivering web-based and in-person technical product training.
• Experience with Windows, Linux, and Mac operating systems.
• Experience with CRM systems.
• Ability to communicate clearly and professionally with people over video calls, phone, and through email.
• Two or more years of programming experience using C++, Java and/or Python.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Must be detail oriented.
• Experience with CAE or CFD applications is a plus.
• Legally authorized to work within the United States.

Responsibilities

• Research and resolve complex customer product usage questions.
• Research and resolve software installation and configuration problems.
• Reproduce and report software defects to the development team.
• Develop macros and Python scripts to optimize customer and prospect workflows.
• Develop and deliver online and onsite training.
• Develop and deliver product demonstrations to prospective customers.
• Conduct technical feasibility discussions as part of the sales process.
• Author technical product documentation.
• Manage, administer and troubleshoot customer licenses and license database.

Skills

Technical support

Customer service

Windows/Linux/Mac

CRM systems

Python

License management

Documentation

Communication skills

Training delivery

Problem solving

Education

B.S. in Aerospace/Mechanical Eng

Tools

CRM software

Python scripting

Macros

Job description

Tecplot, Inc. is a remote-first company with an office in Bellevue, WA, offering remote or hybrid work with occasional travel to Bellevue.

We seek a customer-facing Technical Support Specialist to provide comprehensive product support, license management, and documentation collaboration with the development team. The role emphasizes strong customer service, training delivery, and technical issue resolution across Windows, Linux, and Mac platforms, with opportunities for online and onsite