Remote Tech Support Specialist

VXI Global Solutions LLC; United States; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Phone stipend

Paid training

Career growth

Referral bonuses

Virtual team

Job summary

VXI is hiring a Technical Support Advisor for a remote, US-based role. You will handle customer inquiries via phone, delivering tailored solutions to technical issues and guiding users through their devices and software.

You’ll diagnose and resolve problems across iOS, macOS, smartphones, tablets, or PCs while researching solutions in multiple systems. A strong communication skillset and flexibility to adapt to diverse customers are essential.

Qualifications

• Experience in customer-facing roles such as call center or support environment.
• Strong verbal and written communication skills.
• Ability to troubleshoot across devices and platforms (iOS, macOS, smartphones, tablets, PCs).
• Comfort researching issues using multiple systems and tools.

Responsibilities

• Handle customer inquiries via phone with tailored solutions to technical issues.
• Communicate clearly, both verbally and in writing, ensuring interactions meet expectations.
• Diagnose, troubleshoot, and resolve issues across iOS, macOS, smartphones, tablets, and PCs.
• Collaborate with fellow advisors to share expertise and meet team goals.

Skills

Customer service

Communication

Problem-solving

Time management

Adaptability

Tools

CRM software

Help desk software

Job description

VXI is hiring a Technical Support Advisor for a remote, US-based role. You will handle customer inquiries via phone, delivering tailored solutions to technical issues and guiding users through their devices and software.

You’ll diagnose and resolve problems across iOS, macOS, smartphones, tablets, or PCs while researching solutions in multiple systems. A strong communication skillset and flexibility to adapt to diverse customers are essential.