Remote Technical Support Advisor — Growth & Training

VXI; Pennsylvania; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Phone stipend

Paid training

Career growth

Referral bonuses

Inclusive work environment

Job summary

VXI Global Solutions is hiring a Technical Support Advisor for a remote call center role. You will handle customer inquiries, diagnose and troubleshoot issues on iOS, macOS, smartphones, tablets, and PCs, and guide users to effective solutions.

The position emphasizes strong communication, problem-solving, and teamwork in a fast-paced environment. The role includes paid training, comprehensive benefits, and opportunities for career growth.

Qualifications

• Experience in customer-facing roles (call center or support)
• Strong verbal and written communication skills
• Solid understanding of iOS, macOS, smartphones, tablets, or PCs and troubleshooting enthusiasm
• Ability to adapt communication style to diverse customers

Responsibilities

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.
• Diagnose, troubleshoot and resolve issues across devices and platforms using multiple systems.
• Collaborate with colleagues to share knowledge and ensure high-quality customer support.

Skills

Customer service

Troubleshooting

Communication skills

Tech aptitude

Time management

Job description

VXI Global Solutions is hiring a Technical Support Advisor for a remote call center role. You will handle customer inquiries, diagnose and troubleshoot issues on iOS, macOS, smartphones, tablets, and PCs, and guide users to effective solutions.

The position emphasizes strong communication, problem-solving, and teamwork in a fast-paced environment. The role includes paid training, comprehensive benefits, and opportunities for career growth.