US Virtual - Technical Support Advisor - Work from Home

VXI; Pennsylvania; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Phone stipend

Paid training

Career growth

Referral bonuses

Inclusive work environment

Job summary

VXI Global Solutions is hiring a Technical Support Advisor for a remote call center role. You will handle customer inquiries, diagnose and troubleshoot issues on iOS, macOS, smartphones, tablets, and PCs, and guide users to effective solutions.

The position emphasizes strong communication, problem-solving, and teamwork in a fast-paced environment. The role includes paid training, comprehensive benefits, and opportunities for career growth.

Qualifications

• Experience in customer-facing roles (call center or support)
• Strong verbal and written communication skills
• Solid understanding of iOS, macOS, smartphones, tablets, or PCs and troubleshooting enthusiasm
• Ability to adapt communication style to diverse customers

Responsibilities

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.
• Diagnose, troubleshoot and resolve issues across devices and platforms using multiple systems.
• Collaborate with colleagues to share knowledge and ensure high-quality customer support.

Skills

Customer service

Troubleshooting

Communication skills

Tech aptitude

Time management

Job description

VXI Global Solutions and its Recruiting/Hiring managers will only contact you from an official @vxi.com email address. VXI may communicate or contact you via text message, but will never ask you to pay money or send you checks during the job application process for equipment or in exchange for employment opportunities or other services. If you receive emails from individuals claiming to work on behalf of VXI using any other email address, especially a personal email account, or if you receive communications that seem suspicious, ask for payment or appear fraudulent, please contact us immediately at [e-mail]

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Join Us as a Technical Support Advisor! Location: Remote Call Center Join Us as a Technical Support Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!

What You'll Be Doing

Customer Service Excellence:

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.

• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

Technical Support & Troubleshooting:

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

• Use multiple systems to research and deliver efficient, real-time solutions.

Adaptability in Communication:

• Connect with a diverse range of customers by adjusting your communication style to meet their needs.

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

Team Collaboration:

• Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

What We're Looking For

Customer Service Focus:

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

Technical Enthusiasm:

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

Resilience Under Pressure:

• Stay professional and composed in high‑pressure situations, even when faced with criticism or setbacks.

Learning & Growth Mindset:

• Open to feedback and coaching, with a drive to continuously improve and excel.

What You Bring

• Proven experience in customer support or technical assistance , ideally in a call center setting.

• Strong verbal and written communication skills.

• Problem-solving abilities with a flexible, adaptable approach to challenges.

• Confidence in navigating multiple software tools and systems to resolve issues.

• A self‑motivated attitude with effective time management skills.

What You'll Get

Competitive Pay:

• $17.31 per hour, with opportunities for performance‑based incentives.

Comprehensive Benefits:

• Full health insurance package, including medical, dental, and vision coverage.

Cell Phone Perks:

• $25/month per line for unlimited phone, text, and data (restrictions may apply).

Training and Growth:

• Paid training to set you up for success.

• Career advancement opportunities with a globally renowned leader in technology innovation.

Referral Bonuses:

• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

Supportive, Inclusive Environment:

• Thrive in a dynamic virtual work environment with a team that's dedicated to your success.

• Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

Remote Work Requirements

• Private Workspace: A quiet, dedicated workspace with no distractions.

• Ergonomics: A comfortable desk setup with all necessary equipment.

• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

• Ethernet Connection: Must be hardwired; Wi‑Fi is not acceptable.

Why You’ll Love Working Here

At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise, you'll find the perfect space to grow and succeed with us.

Original Title: US Virtual - Technical Support Advisor - Work from Home

Posted At: Mon Sep 28 2026 00:00:00 GMT+0000 (Coordinated Universal Time)