US Remote Technical Support Advisor

VXI Global Solutions LLC; United States; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Phone stipend

Paid training

Career growth

Referral bonuses

Virtual team

Job summary

VXI is hiring a Technical Support Advisor for a remote, US-based role. You will handle customer inquiries via phone, delivering tailored solutions to technical issues and guiding users through their devices and software.

You’ll diagnose and resolve problems across iOS, macOS, smartphones, tablets, or PCs while researching solutions in multiple systems. A strong communication skillset and flexibility to adapt to diverse customers are essential.

Qualifications

• Experience in customer-facing roles such as call center or support environment.
• Strong verbal and written communication skills.
• Ability to troubleshoot across devices and platforms (iOS, macOS, smartphones, tablets, PCs).
• Comfort researching issues using multiple systems and tools.

Responsibilities

• Handle customer inquiries via phone with tailored solutions to technical issues.
• Communicate clearly, both verbally and in writing, ensuring interactions meet expectations.
• Diagnose, troubleshoot, and resolve issues across iOS, macOS, smartphones, tablets, and PCs.
• Collaborate with fellow advisors to share expertise and meet team goals.

Skills

Customer service

Communication

Problem-solving

Time management

Adaptability

Tools

CRM software

Help desk software

Job description

Headquarters: Los Angeles, CA
URL: https://vxi.com/

Location: Remote

Join Us as a Technical Support Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!

What You’ll Be Doing:

Customer Service Excellence:

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.

• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

Technical Support & Troubleshooting:

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

• Use multiple systems to research and deliver efficient, real-time solutions.

Adaptability in Communication:

• Connect with a diverse range of customers by adjusting your communication style to meet their needs.

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

Team Collaboration:

• Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.

What We’re Looking For:

Customer Service Focus:

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

Technical Enthusiasm:

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting.

Resilience Under Pressure:

• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

Learning & Growth Mindset:

• Open to feedback and coaching, with a drive to continuously improve and excel.

What You Bring:

• Proven experience in customer support or technical assistance, ideally in a call center setting.

• Strong verbal and written communication skills.

• Problem-solving abilities with a flexible, adaptable approach to challenges.

• Confidence in navigating multiple software tools and systems to resolve issues.

• A self-motivated attitude with effective time management skills.

What You’ll Get:

Competitive Pay:

• $17.31 per hour, with opportunities for performance-based incentives.

Comprehensive Benefits:

• Full health insurance package, including medical, dental, and vision coverage.

Cell Phone Perks:

• $25/month per line for unlimited phone, text, and data (restrictions may apply).

Training and Growth:

• Paid training to set you up for success.

• Career advancement opportunities with a globally renowned leader in technology innovation.

Referral Bonuses:

• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

Supportive, Inclusive Environment:

• Thrive in a dynamic virtual work environment with a team that’s dedicated to your success.

• Enjoy a culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

Remote Work Requirements

• Private Workspace: A quiet, dedicated workspace with no distractions.
• Ergonomics: A comfortable desk setup with all necessary equipment.
• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Why You’ll Love Working Here:

At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you’re driven by curiosity, passion, or technical expertise, you’ll find the perfect space to grow and succeed with us.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!