Remote Tech Support Specialist

amg-associates-inc; Lexington (KY); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

401(k) retirement plan

Paid time off and holidays

Opportunities for career growth

Job summary

AMG & Associates, Inc. is seeking a Remote Customer Support Agent committed to providing excellent customer service and technical support. In this role, you will address customer inquiries via phone, email, and chat, and work to resolve technical issues with their software and hardware products.

Qualified candidates should have at least 2 years of experience in a customer support role, strong communication skills, and the ability to work independently. Benefits include competitive salary and comprehensive health coverage.

Qualifications

• Minimum of 2 years of experience in customer service or technical support role.
• Excellent communication skills, both verbal and written.
• Ability to work independently and in a team environment.

Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, and chat.
• Troubleshoot and resolve technical issues related to our products.
• Document all customer interactions and resolutions in our CRM system.

Skills

Communication skills

Problem-solving skills

Technical support

CRM proficiency

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

AMG & Associates, Inc. is seeking a Remote Customer Support Agent committed to providing excellent customer service and technical support. In this role, you will address customer inquiries via phone, email, and chat, and work to resolve technical issues with their software and hardware products.

Qualified candidates should have at least 2 years of experience in a customer support role, strong communication skills, and the ability to work independently. Benefits include competitive salary and comprehensive health coverage.