Remote Technical Support Associate

Talentoma; New York (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

Talentoma is seeking a Remote Technical Support Associate to assist users with routine technical requests, software questions, access concerns, and basic troubleshooting. This entry-level, full-time remote opportunity is well suited to someone interested in technology who communicates effectively and enjoys helping users resolve common technical issues.

This fully remote, full-time position is based in the United States and offers the chance to develop technical support skills while maintaining

Qualifications

• Basic familiarity with computers and software.
• Strong communication and listening skills.
• Good problem-solving abilities.
• Comfortable learning technical tools and systems.
• Strong attention to detail.
• Ability to follow established troubleshooting instructions.
• Basic proficiency with online applications.

Responsibilities

• Assist with incoming technical support requests.
• Gather information about reported technical concerns.
• Assist with routine software and account requests.
• Create and update technical support tickets.
• Document support interactions and troubleshooting actions.
• Route complex technical concerns to appropriate teams.
• Monitor assigned tickets and follow-up requirements.
• Maintain organized technical support records.
• Communicate clearly with users regarding support steps.

Skills

Communication skills

Active listening

Problem-solving

Detail-oriented

Remote work

Job description

The Remote Technical Support Associate assists users with routine technical requests, software questions, access concerns, and basic troubleshooting. This entry-level, full-time remote opportunity is well suited to someone interested in technology who communicates effectively and enjoys helping users resolve common technical issues.

• Assist with incoming technical support requests.
• Gather information about reported technical concerns.
• Assist with routine software and account requests.
• Create and update technical support tickets.
• Document support interactions and troubleshooting actions.
• Route complex technical concerns to appropriate teams.
• Monitor assigned tickets and follow-up requirements.
• Maintain organized technical support records.
• Communicate clearly with users regarding support steps.
• Entry-level candidates are encouraged to apply.
• Basic familiarity with computers and software.
• Strong communication and listening skills.
• Good problem-solving abilities.
• Comfortable learning technical tools and systems.
• Strong attention to detail.
• Ability to follow established troubleshooting instructions.
• Basic proficiency with online applications.
• Strong organization and follow-through.
• Dependable and professional remote work habits.
• Fully remote work-from-home position.
• Full-time professional opportunity.
• U.S.-based remote work environment.
• Opportunity to develop technical support skills.