Remote Technical Support Specialist

Connect America; Bala Cynwyd (PA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Connect America, based near Philadelphia and Bala Cynwyd, PA, is seeking a Full Time Clerical Associate (MA, US). This role supports the Technical Support Call Center, delivering courteous service and efficient data handling for subscribers and technicians.

The job can be 100% remote, with shifts including mornings, afternoons, nights, weekends, and holidays. Ideal candidates have a High School Diploma, strong customer service skills, and call center experience.

Qualifications

• High School Diploma is required.
• Strong customer service skills and experience in a call center preferred.
• Ability to type accurately and maintain data entry records in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide technical support for Connect America Personal Emergency Response Devices.
• Provide immediate support to subscribers and installers.
• Follow protocols for technical assistance.
• Facilitate installation and troubleshooting with subscribers and service providers.
• Maintain attendance and professional appearance per company standards.

Skills

Customer service

Data entry

Call center experience

Listening skills

Education

High School Diploma

Job description

Connect America, based near Philadelphia and Bala Cynwyd, PA, is seeking a Full Time Clerical Associate (MA, US). This role supports the Technical Support Call Center, delivering courteous service and efficient data handling for subscribers and technicians.

The job can be 100% remote, with shifts including mornings, afternoons, nights, weekends, and holidays. Ideal candidates have a High School Diploma, strong customer service skills, and call center experience.