Remote Tech Support Rep - Bilingual EN/ES (Tier 1)

Turnitin, LLC; United States; Remote; USD 13,000 - 19,000; Full time

Benefits offered by this job

Remote work

Job summary

Turnitin, LLC is seeking a remote Tier 1 technical support specialist based in Mexico City. You will be the first point of contact for educational technology customers, handling inquiries via chat, email, or phone and resolving basic issues across the product suite.

Ideal candidates are fluent in English and Spanish, with a customer-service mindset and the ability to learn software in depth. This pooling requisition supports future openings within the Customer Experience team.

Qualifications

• Based in Mexico and eligible to work remotely in Mexico City.
• Strong written and spoken English and Spanish.
• Comfort learning software and translating technical concepts.
• Patience with high-volume inquiries.

Responsibilities

• Respond to inbound inquiries via chat, email, or phone as the first contact.
• Diagnose and resolve common technical issues; escalate complex cases.
• Document interactions, troubleshooting steps, and resolutions in the support system.
• Surface recurring issues and feedback to the Customer Experience team.

Skills

Bilingual English-Spanish

Customer service

Remote readiness

Job description

Turnitin, LLC is seeking a remote Tier 1 technical support specialist based in Mexico City. You will be the first point of contact for educational technology customers, handling inquiries via chat, email, or phone and resolving basic issues across the product suite.

Ideal candidates are fluent in English and Spanish, with a customer-service mindset and the ability to learn software in depth. This pooling requisition supports future openings within the Customer Experience team.