Bilingual Customer Support Specialist (ENG + SPA) - Remote

Hos247 Llc; United States; Remote; USD 35,000 - 48,000; Full time

Job summary

Hos247 Llc is seeking a fully remote customer support specialist to assist English- and Spanish-speaking customers. Based in Mexico, the role focuses on handling inquiries through standard contact-center channels and maintaining service quality across languages.

You will document interactions, follow escalation paths, and stay current on Hos247’s products and services. A reliable home-office setup and a stable internet connection are required to support remote, multi-channel support.

Qualifications

• Full professional fluency in English and Spanish.
• Experience in customer service or support, preferably remote.
• Reliable internet and home-office setup for remote work.

Responsibilities

• Respond to customer inquiries in English and Spanish via remote channels.
• Document interactions and escalate when issues are not resolved at first contact.
• Maintain knowledge of Hos247 Llc products and services to answer questions.
• Coordinate with internal teams to resolve issues promptly.

Skills

Bilingual English/Spanish

Customer support experience

Remote work setup

Job description

Role overview

A fully remote customer support role serving both English- and Spanish-speaking customers of an information technology and services organization. The position is based in Mexico and centers on resolving customer inquiries across these two languages. The available source material is limited, so candidates should expect a standard contact-center style support function rather than a highly specialized technical account role.

Responsibilities

• Respond to customer inquiries in both English and Spanish via the channels normally used for remote support.
• Document interactions and follow established escalation paths when issues fall outside first-contact resolution.
• Maintain a working knowledge of the company's products and services to answer common questions.
• Coordinate with internal teams to ensure timely resolution of customer issues.

Requirements

• Full professional fluency in both English and Spanish.
• Prior customer service or customer support experience, ideally in a remote setting.
• Reliable internet connection and a suitable home-office setup for remote work.
• Reside in and be authorized to work in Mexico.

Nice to have

• Experience supporting technology, SaaS, or logistics-industry customers.
• Comfort working across multiple support channels such as email, chat, and voice.