Remote Tech Support Intern - AI & Networking (Hybrid)

IBM; City of Poughkeepsie (NY); Hybrid; USD 56,000 - 112,000; Full time

Job summary

IBM is seeking a Technical Support Intern to assist with remote technical software, hardware, and problem management support for clients. The role involves working under IBM SMEs, communicating action plans, and collaborating on strategic projects like AI and cognitive platforms. The position is hybrid and posted for multiple U.S.

locations including RTP, Durham, Poughkeepsie, and Tucson. Qualified candidates are pursuing a Bachelor's in Computer Science/Engineering or related fields, with

Qualifications

• Pursuing or enrolled in a Bachelor's degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or related field.
• Strong analytical and problem-solving abilities with curiosity about how OS and software/hardware work.
• Experience with at least one programming language (e.g., C, C++, Python, Java).
• Excellent English communication skills (written and verbal).
• Ability to work independently and collaboratively in high-pressure situations.

Responsibilities

• Provide high-quality remote technical software, hardware, and problem management support to IBM clients with SME guidance.
• Lead the problem resolution process through analysis and troubleshooting to minimize business impact.
• Communicate action plans to clients or IBM representatives as appropriate.
• Collaborate on strategic projects including AI (Watson), cognitive support platforms, networking, and other technical support processes.

Skills

Programming languages

Education

Bachelor's degree in Computer Science/Engineering

High School Diploma/GED

Job description

IBM is seeking a Technical Support Intern to assist with remote technical software, hardware, and problem management support for clients. The role involves working under IBM SMEs, communicating action plans, and collaborating on strategic projects like AI and cognitive platforms. The position is hybrid and posted for multiple U.S.

locations including RTP, Durham, Poughkeepsie, and Tucson. Qualified candidates are pursuing a Bachelor's in Computer Science/Engineering or related fields, with