Tech Support Intern: AI-Powered Cloud Solutions

IBM; San Jose (CA); On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

Location flexibility

Learning & development opportunities

Job summary

IBM Software Support is seeking a curious, customer-focused Technical Support Intern to gain hands-on experience across IBM software solutions. You’ll collaborate with global teams to resolve client product issues and learn from industry experts.

This role emphasizes problem solving, knowledge-sharing, and proactive support activities, with opportunities to work on upgrades, product adoption, and real-world client success.

Qualifications

• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or related field.
• Excellent communication and customer-satisfaction focus.
• Familiarity with Windows and Linux operating systems.
• Basic troubleshooting and problem-resolution skills.
• Fluent English communication.
• Experience with programming languages such as Java or Python.

Responsibilities

• Drive resolution of client product issues by collaborating with global support and engineering teams.
• Analyze diagnostics, optimize product usage, and recommend solutions.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.

Skills

Strong communication

Fluent in English

Windows/Linux

Troubleshooting

Programming languages (Java, Python)

Education

Bachelor’s Degree

Job description

IBM Software Support is seeking a curious, customer-focused Technical Support Intern to gain hands-on experience across IBM software solutions. You’ll collaborate with global teams to resolve client product issues and learn from industry experts.

This role emphasizes problem solving, knowledge-sharing, and proactive support activities, with opportunities to work on upgrades, product adoption, and real-world client success.