Technical Support Intern - RTP, Durham, Poughkeepsie & Tucson 2027

IBM

Boston (MA)

Hybrid

USD 56,000 - 112,000

Full time

5 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

IBM is seeking an Technical Support Intern to resolve client issues and enhance experiences across multiple locations. The role involves problem analysis, troubleshooting, and communication of action plans to clients and IBM representatives.

The intern will work on strategic projects involving AI, cognitive support, and networking, requiring strong collaboration, learning, and time-zone flexibility. A bachelor’s degree track is expected with solid English communication.

Qualifications

Enrolled in a Bachelor’s degree program for Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.
Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level.
Experience with at least one programming language (e.g., C, C++, Python, or Java).
Excellent English communication skills (written and verbal).
Ability to work independently and collaboratively in high-pressure situations.
Willingness to work across time zones and participate in global team collaboration.

Responsibilities

Resolve issues impacting IBM client business and enhance client experience.
Lead the problem resolution process through analysis and troubleshooting to minimize business impact.
Provide high-quality remote technical software, hardware, and problem management support to IBM's clients under SME guidance.

Skills

C++

Python

Java

Problem-solving

Education

Bachelor’s degree program in CS/Engineering/IT

High School Diploma or GED

Tools

Z/OS knowledge

TCP/IP Networking

Mainframe experience

Job description

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk

Location Flexibility: By applying to this requisition, you acknowledge and agree to be considered for any of the listed locations associated with this position and are willing to work at the location where you are ultimately assigned

Your role and responsibilities

As a Technical Support Professional, you resolve issues impacting IBM client business and play a key role in enhancing the client experience. You lead the problem resolution process through analysis and troubleshooting of various issues to ensure client satisfaction and minimize business impact.

Your primary responsibilities will include:

IBM is seeking to hire a Technical Support Professional Intern currently pursuing a degree with a track record of success in one of the following fields: Information Technology, Engineering, Computer Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration. This is typically a client facing role that requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME). The candidate must have Problem Determination/Problem Source Identification (PD/PSI) experience. The candidate will communicate action plans to the Client or IBM representative as appropriate. The intern will also work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM),TCP/IP Networking and other Technical Support processes. The candidate must have strong intrapersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment. Strong written and verbal communication skills is a must.

Required education

High School Diploma/GED

Required technical and professional expertise

Enrolled in a Bachelor’s degree program for Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.
Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level.
Experience with at least one programming language (e.g., C, C++, Python, or Java).
Excellent English communication skills (written and verbal).
Ability to work independently and collaboratively in high-pressure situations.
Willingness to work across time zones and participate in global team collaboration.

Preferred technical and professional experience

Basic knowledge of Storage Area Networks and Fibre Channel Switches.
Knowledge of networking fundamentals, including TCP/IP, DNS, NFS, SMB, and InfiniBand.
Experience with z/OS or other mainframe environments.
Basic Understanding of LLM Foundational models and generative AI.
Experience with developing presentations and creating spreadsheets.
Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).
Familiarity with storage concepts, such as RAID, file systems, block vs. object storage, and data redundancy.
Basic understanding of Linux/Unix systems, including command-line operations and file systems.
Experience with reviewing software/hardware logs data (system dumps analysis, debugging, or low-level system troubleshooting).
Background in tutoring, teaching assistant roles, or mentoring.
Demonstrated service mindset and ability to explain complex issues clearly.
Experience with APIs and scripting.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Technical Support - RTP, Durham, Poughkeepsie & Tucson 2027

Date posted

24-Aug-2026

Job ID

129909

City / Township / Village

POUGHKEEPSIE, TUCSON, RESEARCH TRIANGLE PARK, DURHAM

State / Province

New York, North Carolina, Arizona

Country

United States