Remote Technical Support Intern — AI & Systems

IBM; Boston (MA); Hybrid; USD 56,000 - 112,000; Full time

Job summary

IBM is seeking an Technical Support Intern to resolve client issues and enhance experiences across multiple locations. The role involves problem analysis, troubleshooting, and communication of action plans to clients and IBM representatives.

The intern will work on strategic projects involving AI, cognitive support, and networking, requiring strong collaboration, learning, and time-zone flexibility. A bachelor’s degree track is expected with solid English communication.

Qualifications

• Enrolled in a Bachelor’s degree program for Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.
• Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level.
• Experience with at least one programming language (e.g., C, C++, Python, or Java).
• Excellent English communication skills (written and verbal).
• Ability to work independently and collaboratively in high-pressure situations.
• Willingness to work across time zones and participate in global team collaboration.

Responsibilities

• Resolve issues impacting IBM client business and enhance client experience.
• Lead the problem resolution process through analysis and troubleshooting to minimize business impact.
• Provide high-quality remote technical software, hardware, and problem management support to IBM's clients under SME guidance.

Skills

C++

Python

Java

Problem-solving

Education

Bachelor’s degree program in CS/Engineering/IT

High School Diploma or GED

Tools

Z/OS knowledge

TCP/IP Networking

Mainframe experience

Job description

IBM is seeking an Technical Support Intern to resolve client issues and enhance experiences across multiple locations. The role involves problem analysis, troubleshooting, and communication of action plans to clients and IBM representatives.

The intern will work on strategic projects involving AI, cognitive support, and networking, requiring strong collaboration, learning, and time-zone flexibility. A bachelor’s degree track is expected with solid English communication.