Technical Support Intern 2027 | Hybrid AI & Cloud

IBM; Boston (MA); Hybrid; USD 76,000 - 166,000; Full time

Job summary

IBM Software is seeking a Technical Support Intern to join a team of engineers delivering support for IBM software solutions. The role emphasizes hands-on problem solving, knowledge sharing, and customer-focused service across global teams.

You will learn from industry experts, collaborate with engineering and product teams, and participate in proactive support activities while developing in a hybrid work environment.

Qualifications

• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English.

Responsibilities

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Learn how clients use IBM software products as building blocks within larger real‑world solutions, including integrations across databases, directories, messaging, and other enterprise technologies.

Skills

Communication

Windows/Linux

Troubleshooting

English

Education

High School Diploma/GED

Bachelor's Degree

Job description

IBM Software is seeking a Technical Support Intern to join a team of engineers delivering support for IBM software solutions. The role emphasizes hands-on problem solving, knowledge sharing, and customer-focused service across global teams.

You will learn from industry experts, collaborate with engineering and product teams, and participate in proactive support activities while developing in a hybrid work environment.