Remote Tech Support & Game QA Specialist

ModSquad; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

ModSquad is seeking a tech support agent to deliver top‑notch service for our customers on a developer platform. Ideal candidates possess strong QA awareness, game engine familiarity, and CRM experience, with a gamer’s perspective to inform support decisions.

Remote work is common; applicants should be comfortable with the listed hours and demonstrate professional English fluency to communicate effectively with a global client base.

Qualifications

• Strong attention to detail and a focus on quality in game development and digital content.
• Experience with game engines is a strong bonus.
• Familiarity with QA processes and testing methodologies for game development and digital content.
• Technical customer support experience.
• Knowledge of digital marketplace platforms.
• Salesforce experience or other CRMs.
• Ability to gather and analyze technical data.
• Foundational understanding of scripting or programming concepts.
• Being a gamer or having deep knowledge of the gaming industry is advantageous.
• Professional fluency in English.

Responsibilities

• Provide top-notch technical support to customers on a developer platform.
• Assist across Monday–Sunday 9am–5pm PST project hours and communicate effectively.

Skills

Technical support

CRM software

Salesforce experience

Gaming industry knowledge

Attention to detail

Data analysis

Scripting concepts

English fluency

Quality assurance basics

Job description

ModSquad is seeking a tech support agent to deliver top‑notch service for our customers on a developer platform. Ideal candidates possess strong QA awareness, game engine familiarity, and CRM experience, with a gamer’s perspective to inform support decisions.

Remote work is common; applicants should be comfortable with the listed hours and demonstrate professional English fluency to communicate effectively with a global client base.