Tech Support Agent (Fully Remote)

ModSquad; United States; Remote; USD 50,000 - 85,000; Full time

Benefits offered by this job

Remote-first

Flexible, project-based culture

Job summary

ModSquad is a remote-first company offering customer experience services with a global footprint. This role provides T1 and advanced technical support for a developer platform, and you will assist with game development, QA, and 3D digital asset moderation.

The schedule runs Monday–Sunday with shifts between 9am–5pm PST, reflecting a flexible, project-based environment. You should bring strong technical support experience, familiarity with game engines and QA methods, and knowledge of CRMs like

Qualifications

• Attention to detail and technical customer support experience.
• Familiar with game engines, QA methodologies, and digital marketplace platforms.
• Knowledge of Salesforce or other CRMs and foundational scripting.

Responsibilities

• Provide T1 and advanced technical support for a developer platform.
• Assist with game development, QA, and 3D digital asset moderation.

Skills

Technical support

Game engines

QA methodologies

Digital marketplace platforms

Scripting basics

Tools

Salesforce

Job description

• You will provide T1 and advanced technical support for a developer platform.
• You will assist with game development, QA, and 3D digital asset moderation.
• You will work Monday-Sunday with shifts between 9am-5pm PST.

Requirements:

• You have strong attention to detail and technical customer support experience.
• You are familiar with game engines, QA methodologies, and digital marketplace platforms.
• You know Salesforce or other CRMs and have a foundational understanding of scripting or programming.

About ModSquad:

• We are a remote-first company serving top brands since 2007.
• We support over 50 languages in more than 90 countries.
• We value great people, cool projects, and a flexible, project-based culture.

ModSquad

ModSquad provides customer experience services including customer support, content moderation, trust and safety, community management, and social media. Since 2007, the company supports over 50 languages in more than 90 countries and operates as a primarily remote team.