Remote Technical Customer Support - QA and Game Dev

ModSquad; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

ModSquad is seeking a tech support agent to deliver top‑notch service for our customers on a developer platform. Ideal candidates possess strong QA awareness, game engine familiarity, and CRM experience, with a gamer’s perspective to inform support decisions.

Remote work is common; applicants should be comfortable with the listed hours and demonstrate professional English fluency to communicate effectively with a global client base.

Qualifications

• Strong attention to detail and a focus on quality in game development and digital content.
• Experience with game engines is a strong bonus.
• Familiarity with QA processes and testing methodologies for game development and digital content.
• Technical customer support experience.
• Knowledge of digital marketplace platforms.
• Salesforce experience or other CRMs.
• Ability to gather and analyze technical data.
• Foundational understanding of scripting or programming concepts.
• Being a gamer or having deep knowledge of the gaming industry is advantageous.
• Professional fluency in English.

Responsibilities

• Provide top-notch technical support to customers on a developer platform.
• Assist across Monday–Sunday 9am–5pm PST project hours and communicate effectively.

Skills

Technical support

CRM software

Salesforce experience

Gaming industry knowledge

Attention to detail

Data analysis

Scripting concepts

English fluency

Quality assurance basics

Job description

We Could Use Someone Like You in Our Crew.

ModSquad is looking for tech support agents to provide top notch service to our customers! We are looking for a top notch T1 and Advanced Technical Support agent with a lot tech savvy to provide assistance on a developer' platform.

Project Hours:

Monday - Sunday, 9am-5pm PST

Read below thoroughly for ideal skills and hardware requirements.

Ideal Candidate:

• Very strong attention to detail
• Looking for those who have robust knowledge of game engines; game development is a strong bonus
• Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus
• Technical Customer Support experience
• Knowledge of digital marketplace platforms
• Salesforce experience (or other CRMs)
• Ability to gather and analyze technical data
• Foundational understanding of scripting or programming concepts
• Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role.
• Professional English fluency

System Specs Required:

• i7 Quad Core 3.0 GHz or higher
• 32 GB RAM
• Nvidia 3080 or higher (or equivalent)
• 500 GB+ Hard Drive Space (Recommended 1TB)
• Dual Monitors - Highly Recommended
• Internet speed of at least 100 down and upload 20 minimum
• Stable power connection
• Your computer must support drive encryption:

Windows: BitLocker Drive Encryption or Device Encryption.

Mac: FileVault.

• Applicants must be able to locate their device's encryption settings and provide a screenshot showing the current encryption status during the application process.

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skill

Originally posted on Himalayas