Remote Tech Support Engineer - LTE & Telecom

Vanu, Inc.; Lexington (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A telecommunications company in Lexington, MA, is looking for a Technical Support Engineer to provide software and hardware assistance to clients. The ideal candidate will have a bachelor's degree in a related field or relevant experience and must be available for flexible hours. Responsibilities include troubleshooting network issues, performing software installations, and collaborating with engineering teams. Strong communication skills and knowledge of Linux and networking are essential.

Qualifications

• Must be willing to work flexible hours, including nights and weekends.
• Experience in NOC or customer support in a service provider or OEM.
• Understanding of GSM, 3G, and LTE architectures and call flows is a plus.

Responsibilities

• Provide customer support and technical issue resolution.
• Perform software installation and upgrades for customer software.
• Troubleshoot operational issues in client networks.
• Develop understanding of OS and application-level operations related to products.
• Create and maintain documentation of all incidents.

Skills

Verbal communication skills

Written communication skills

Problem-solving skills

Linux Operating systems knowledge

Knowledge of Cisco Routers and switches

Network monitoring skills

Education

Bachelor's degree in Science or Engineering

Equivalent technical degree or 6-8 years experience

Tools

Microsoft Dynamics CRM

Network packet capture tools

SNMP knowledge

Job description

A telecommunications company in Lexington, MA, is looking for a Technical Support Engineer to provide software and hardware assistance to clients. The ideal candidate will have a bachelor's degree in a related field or relevant experience and must be available for flexible hours. Responsibilities include troubleshooting network issues, performing software installations, and collaborating with engineering teams. Strong communication skills and knowledge of Linux and networking are essential.