LTE Device Test Engineer | Android Debug & Troubleshooting

Brighton Solutions; Birmingham (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology solutions provider in Birmingham, Alabama, is seeking a Technical Support Specialist to diagnose and troubleshoot software and hardware issues for voice and data services. The ideal candidate will have 2 to 3 years of experience in LTE device testing, strong Android and LTE technical skills, and excellent communication abilities. This role involves working with customers via phone, email, or chat to resolve technical issues efficiently. The company values quick resolution to recurring problems and emphasizes proper documentation.

Qualifications

• 2 to 3 years of LTE Device Testing experience.
• Strong Android debugging skills, including usage of ADB.
• Strong LTE technical skills.

Responsibilities

• Diagnose, troubleshoot, and identify solutions to software and hardware issues.
• Provide prompt and accurate feedback to customers.
• Talk customers through actions until technical issues are solved.

Skills

LTE Device Testing experience

Android debugging skills

Device debugging skills

LTE technical skills

Communication skills

Interpersonal skills

Job description

A technology solutions provider in Birmingham, Alabama, is seeking a Technical Support Specialist to diagnose and troubleshoot software and hardware issues for voice and data services. The ideal candidate will have 2 to 3 years of experience in LTE device testing, strong Android and LTE technical skills, and excellent communication abilities. This role involves working with customers via phone, email, or chat to resolve technical issues efficiently. The company values quick resolution to recurring problems and emphasizes proper documentation.