Enterprise Tech Support Engineer (Linux, Python)

Ktek Resourcing LLC; Cambridge (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A staffing solutions company is seeking an L3 Technical Support Engineer in Cambridge, MA. You'll handle complex technical support requests for Enterprise Travel customers, monitor applications, and respond to technical escalations. Required skills include expertise in web technologies, Linux, and programming in Perl or Python. Strong analytical and communication skills are crucial, along with 3-5 years of technical support experience. This role offers an opportunity to mentor junior staff and improve support processes.

Qualifications

• 3-5 years of experience providing technical support.
• Experience documenting support workflows and processes.
• Ability to manage conflicting priorities under guidance.

Responsibilities

• Process support requests from customers via email and telephone.
• Utilize debugging tools to triage partner issues.
• Write code snippets under supervision.

Skills

Technical support experience

Web technology and protocols expertise

Basic networking expertise

Medium to advanced Linux skills

Experience with Perl or Python

Experience with version control

Ability to read and construct XML

Strong analytical skills

Strong attention to detail

Strong English communication skills

Job description

A staffing solutions company is seeking an L3 Technical Support Engineer in Cambridge, MA. You'll handle complex technical support requests for Enterprise Travel customers, monitor applications, and respond to technical escalations. Required skills include expertise in web technologies, Linux, and programming in Perl or Python. Strong analytical and communication skills are crucial, along with 3-5 years of technical support experience. This role offers an opportunity to mentor junior staff and improve support processes.