Remote IT Tech Support Engineer | Linux & Hardware

Leaseweb; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Annual company bonus scheme

Internet allowance

Working from home policy

25 days of paid time off

Access to the Leaseweb Academy

Job summary

A leading technology company is searching for a passionate Technical Support Engineer to join their customer care team. In this role, you will manage incoming service requests, resolve technical issues, and collaborate with different operational teams. Candidates should have at least 1 year of technical support experience and be fluent in English. This position offers benefits like a company bonus scheme, internet allowance, and 25 days of paid time off.

Qualifications

• At least 1 year of experience in a technical support role.
• Availability to work in rotating shifts.
• Eligibility to work in the Netherlands.

Responsibilities

• Handle incoming service requests via phone, chat, and ticketing system.
• Resolve 2nd level technical issues, escalating when necessary.
• Collaborate with teams to implement effective solutions.

Skills

Fluent English communication skills

Technical support experience

Linux knowledge

Job description

A leading technology company is searching for a passionate Technical Support Engineer to join their customer care team. In this role, you will manage incoming service requests, resolve technical issues, and collaborate with different operational teams. Candidates should have at least 1 year of technical support experience and be fluent in English. This position offers benefits like a company bonus scheme, internet allowance, and 25 days of paid time off.