Remote Tech Support Engineer - Cloud, Databases & OLAP

Jobgether; Spain (TX); On-site; USD 64,000 - 98,000; Full time

Benefits offered by this job

Fully remote work environment

Healthcare contributions

Stock options

Remote-first culture

Home office setup allowance ($500)

Global company gatherings

Open-source and community involvement

Flexible time off

Job summary

Jobgether seeks a Technical Customer Support Engineer to support customers across EMEA and beyond from a fully remote setup. You’ll troubleshoot production issues, assist with proofs of concept, and collaborate with Engineering, Product, Support Services, and GTM teams to drive product improvements.

The role emphasizes deep technical knowledge of databases, distributed systems and cloud technologies, plus strong communication skills for global customers.

Qualifications

• Experience in a customer-facing technical role such as Support Engineer, Solutions Engineer, Consultant, or similar.
• Strong breadth and depth in databases, OLAP, cloud-native SaaS, distributed systems.
• Hands-on experience with OLAP databases or DBaaS platforms; direct platform experience is a plus.
• Strong troubleshooting and analytical skills with clear communication of solutions.
• Excellent written and verbal communication and ability to build trust with customers and colleagues.
• Fluent English; able to collaborate in a globally distributed, remote environment.

Responsibilities

• Provide high-quality technical support via tickets, chat, Slack, calls, and video meetings.
• Act as first-line technical representative, troubleshooting complex issues within SLA.
• Diagnose and resolve problems in databases, OLAP, cloud-native SaaS, and distributed systems.
• Support customers during pre-sales and post-sales activities, including proofs of concept.
• Collaborate with Engineering, Product, and GTM teams to identify needs and help define improvements.
• Develop reusable technical content and resources (docs, blogs, webinars).
• Contribute to communities by sharing knowledge and best practices.
• Mentor colleagues and improve internal support processes and workflows.
• Participate in scheduling and on-call coverage for global support.

Skills

Technical problem-solving

Customer-facing

Databases

OLAP

Cloud-native SaaS

Distributed systems

Open-source

AWS/Azure/GCP

English fluency

Communication skills

Tools

Kafka

Kinesis

Spark

RabbitMQ

DBaaS

Job description

Jobgether seeks a Technical Customer Support Engineer to support customers across EMEA and beyond from a fully remote setup. You’ll troubleshoot production issues, assist with proofs of concept, and collaborate with Engineering, Product, Support Services, and GTM teams to drive product improvements.

The role emphasizes deep technical knowledge of databases, distributed systems and cloud technologies, plus strong communication skills for global customers.