Senior Cloud Tech Support Engineer - Remote

ClickHouse, Inc.; Northern (KY); Hybrid; USD 140,000 - 194,000; Full time

Benefits offered by this job

Flexible work environment

Healthcare

Equity in the company

Time off

$500 home office setup

Global gatherings

Job summary

ClickHouse, Inc. is seeking a Senior Technical Customer Support Engineer to join our global Support Engineering team.

This remote-friendly role focuses on assisting North America and other regions via chat, calls, Slack, and video meetings, owning a broad set of tasks from triaging tickets to contributing to POCs and content for customers. Ideal candidates will have deep knowledge of ClickHouse open-source or ClickHouse Cloud, plus experience with cloud platforms (Azure, AWS, GCP) and data

Qualifications

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
• Strong communication skills and the ability to work fully remote with reliable connectivity

Responsibilities

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
• Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
• You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
• You will build strong, trusted relationships with colleagues, customers, and partners

Skills

ClickHouse

SQL databases

OLAP

Cloud-native SaaS

Distributed systems

Remote collaboration

Customer-focused

Tools

Azure

AWS

GCP

Kafka

Kinesis

Spark

Job description

ClickHouse, Inc. is seeking a Senior Technical Customer Support Engineer to join our global Support Engineering team.

This remote-friendly role focuses on assisting North America and other regions via chat, calls, Slack, and video meetings, owning a broad set of tasks from triaging tickets to contributing to POCs and content for customers. Ideal candidates will have deep knowledge of ClickHouse open-source or ClickHouse Cloud, plus experience with cloud platforms (Azure, AWS, GCP) and data