Senior Technical Support Engineer — Remote

Jobgether; United States; On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Health benefits

401(k) with company match

Unlimited PTO

Paid vacation

Company laptop

Parental leave

Mental health benefits

Professional development budget

Job summary

Jobgether, on behalf of a partner company, is seeking a Senior Technical Specialist based in the United States. This role suits a technically curious customer-support professional who enjoys solving complex problems beyond standard troubleshooting guides, diagnosing issues across web forms, integrations, and Salesforce-connected workflows.

As a senior individual contributor, you will mentor teammates, contribute to internal knowledge, and collaborate with Product and Engineering to improve

Qualifications

• 2+ years in a technical, customer-facing support role with troubleshooting beyond documented procedures.
• Strong written communication to explain technical concepts clearly and empathetically.
• Experience diagnosing issues in web-based SaaS products, including Salesforce integrations.

Responsibilities

• Resolve complex customer issues via email and chat while meeting quality goals.
• Diagnose issues across web forms, conditional logic, styling, and integrations.
• Mentor teammates, create internal docs, and share knowledge to improve support quality.

Skills

Salesforce

HTML

CSS

JavaScript

Browser DevTools

REST APIs

Tools

Postman

Job description

Jobgether, on behalf of a partner company, is seeking a Senior Technical Specialist based in the United States. This role suits a technically curious customer-support professional who enjoys solving complex problems beyond standard troubleshooting guides, diagnosing issues across web forms, integrations, and Salesforce-connected workflows.

As a senior individual contributor, you will mentor teammates, contribute to internal knowledge, and collaborate with Product and Engineering to improve