Remote Tech Support | Customer Experience Pro

Allied Universal; Tampa (FL); Remote; USD 23,000 - 25,000; Full time

Job summary

Allied Universal is seeking a Customer Experience Representative for a remote call center position. You will support customers by identifying needs, guiding to resolutions, and handling technical inquiries with speed and clarity.

Starting rate is $17 per hour, with an increased rate to $18 per hour for bilingual (French Canadian/Spanish) representatives. Strong emphasis on customer relations and teamwork in a fast-paced tech environment.

Qualifications

• High school diploma or equivalent.
• Technical call center support experience.
• Experience in a technical support role, or other technical experience.
• Strong understanding of customer service and customer relations.
• Good written and oral communication skills.
• Basic understanding of software/hardware troubleshooting.
• Ability to assess and evaluate situations quickly and work in a team.

Responsibilities

• Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalated to appropriate next level
• Maintain customer service as an utmost priority and continuously develop the ability to deal with challenging customer conversations
• Discern changes in call types and report to management
• Monitor health of network, hardware, and software for our customers
• Track escalations through proper channels to completion

Skills

Customer service

Technical troubleshooting

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Service Now

TalkDesk

Job description

Allied Universal is seeking a Customer Experience Representative for a remote call center position. You will support customers by identifying needs, guiding to resolutions, and handling technical inquiries with speed and clarity.

Starting rate is $17 per hour, with an increased rate to $18 per hour for bilingual (French Canadian/Spanish) representatives. Strong emphasis on customer relations and teamwork in a fast-paced tech environment.