Remote Customer Experience Rep - Technical Support

Allied Universal; Florida; Remote; USD 35,000 - 37,000; Full time

Job summary

Allied Universal is hiring a Customer Experience Representative for a remote call center role, delivering high-quality customer support and guiding customers toward resolution. The position emphasizes robust communication and problem solving in a fast-paced environment.

The starting rate is $17.00 per hour, with $18.00 per hour for bilingual (French Canadian and/or Spanish) representatives. Requires a minimum of two years in a technical customer service call center and proven communication

Qualifications

• High school diploma or equivalent
• Minimum of two years in a Technical Customer Service Call Center
• Strong customer service and communication skills
• Experience with CRM systems and case creation
• Ability to learn and work in a remote environment

Responsibilities

• Identify customers' needs, clarify information, provide direct support or guidance toward resolution
• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalated to appropriate next level
• Willingness and Ability to be cross trained in other areas of the department
• Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

Skills

Customer service

Technical support

Communication

Bilingual (French/Spanish)

Education

High school diploma

Tools

Service Now

TalkDesk

CRM systems

Job description

Allied Universal is hiring a Customer Experience Representative for a remote call center role, delivering high-quality customer support and guiding customers toward resolution. The position emphasizes robust communication and problem solving in a fast-paced environment.

The starting rate is $17.00 per hour, with $18.00 per hour for bilingual (French Canadian and/or Spanish) representatives. Requires a minimum of two years in a technical customer service call center and proven communication