Remote Customer Experience Specialist - Tech Support

Allied Universal; Jacksonville (FL); Remote; USD 35,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Eight paid holidays

Vacation accrual

Job summary

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative to join a dynamic, customer-focused team delivering the highest quality support to our customers.

This remote role starts at $17.00 per hour, with an increased rate of $18.00 per hour for bilingual French (Canada) and/or Spanish speaking representatives. The role involves creating cases, guiding customers to resolutions, and monitoring system health to ensure top-tier service.

Qualifications

• High school diploma or equivalent.
• Technical call center support experience.
• Experience in a technical support role.
• Strong customer service and problem-solving skills.
• Basic software/hardware troubleshooting.
• Ability to write clearly and communicate effectively.

Responsibilities

• Identify customers' needs and guide toward resolution.
• Tackle a variety of technical system problems with accuracy.
• Create and document cases with problem history and steps taken.
• Maintain excellent customer service and handle challenging conversations.
• Monitor health of network, hardware, and software for customers.
• Escalate issues through proper channels to resolution.

Skills

Customer service

Technical support

Written communication

Oral communication

Problem solving

Teamwork

Learn quickly

Education

High school diploma

Associate degree IT

Tools

ServiceNow

TalkDesk

Job description

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative to join a dynamic, customer-focused team delivering the highest quality support to our customers.

This remote role starts at $17.00 per hour, with an increased rate of $18.00 per hour for bilingual French (Canada) and/or Spanish speaking representatives. The role involves creating cases, guiding customers to resolutions, and monitoring system health to ensure top-tier service.