Remote Customer Experience Rep - Bilingual (FR/ES)

Allied Universal

Orlando (FL)

Remote

USD 23,000 - 25,000

Full time

8 days ago

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Benefits offered by this job

Medical, dental, vision insurance

Retirement plan

Eight paid holidays

Personal days

Sick days

Vacation accrual

Job summary

Allied Universal is seeking a Customer Experience Representative for a remote Call Center role. You will be part of a dynamic team delivering high-quality customer experiences across multiple channels.

Starting pay is $17 per hour, with bilingual (French Canadian or Spanish) support increasing to $18 per hour. Responsibilities include identifying customer needs, guiding issue resolution, logging detailed case histories, and monitoring technical health for clients.

Qualifications

High school diploma or equivalent required.
Experience in a technical call center or technical support role preferred.
Strong customer service and customer relations understanding.
Able to learn new processes quickly and exercise good judgment.
Excellent written and verbal communication skills.
Basic understanding of software/hardware troubleshooting.

Responsibilities

Identify customer needs, clarify information, and provide guidance toward resolution.
Handle a variety of technical issues with accuracy.
Create cases for calls and emails, log history and steps taken.
Maintain customer service as a priority and handle challenging conversations.
Report changes in call types to management.
Monitor network, hardware, and software health for customers.
Track escalations through proper channels to completion.