Remote Customer Experience Specialist (Tech Support)

Allied Universal; Florida; Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Retirement plan

Life insurance

AD&D

Vision insurance

Disability insurance

Paid holidays

Job summary

Allied Universal is seeking a Customer Experience Representative for a remote call center role in the United States. The position focuses on delivering high-quality customer support for Deposita products, with an emphasis on technical troubleshooting and service excellence.

The starting rate is $17.00 per hour, with an increased rate of $18.00 per hour for bilingual French (Canada) and/or Spanish-speaking representatives. Must have strong customer service skills and technical familiarity.

Qualifications

• High school diploma or equivalent.
• Technical call center support experience.
• Experience in a technical support role, or other technical experience.
• Strong understanding of customer service and customer relations.
• Ability to take initiative and learn new processes and concepts.
• Ability to exercise good judgment and decision-making.
• Effective written and oral communication skills.
• Basic understanding of software/hardware troubleshooting.
• Able to assess and evaluate situations effectively.
• Able to identify critical issues quickly and accurately.
• Able to write informatively, clearly, and accurately.
• Problem solving and analytical skills.
• Ability to work in a team environment.

Responsibilities

• Identify customers' needs, clarify information, provide direct support or guidance toward to resolution.
• Tackle a variety of problems in technical systems with skill and accuracy.
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalated to appropriate next level.
• Maintain customer service as an utmost priority and continuously develop the ability to deal with challenging customer conversations.
• Discern changes in call types and report to management.
• Monitor health of network, hardware, and software for our customers.
• Track escalations through proper channels to completion.

Skills

Customer service

Communication skills

Team collaboration

Problem solving

Technical troubleshooting

Education

High school diploma

Associate's degree in IT

Tools

ServiceNow

TalkDesk

Job description

Allied Universal is seeking a Customer Experience Representative for a remote call center role in the United States. The position focuses on delivering high-quality customer support for Deposita products, with an emphasis on technical troubleshooting and service excellence.

The starting rate is $17.00 per hour, with an increased rate of $18.00 per hour for bilingual French (Canada) and/or Spanish-speaking representatives. Must have strong customer service skills and technical familiarity.