Technical Customer Support Specialist – B2B & Remote

Allied Universal; Florida; Hybrid; USD 35,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid holidays

Job summary

Allied Universal is hiring a Customer Experience Representative in Florida. The role centers on delivering high-quality customer support for technical inquiries in a B2B context. Training starts in Jupiter, with a 45-day in-office period, and remote work may follow upon meeting metrics.

Starting pay is $17/hour, with bilingual (French Canadian and Spanish) premiums up to $18/hour. Minimum two years in tech customer service is preferred, with strong communication and problem-solving skills.

Qualifications

• Minimum 2 years in a technical customer service or B2B call center role.
• Strong customer service and relationship skills.
• Good written and oral communication abilities.
• Ability to learn new processes and adapt quickly.

Responsibilities

• Identify customer needs and provide direct support or guidance.
• Troubleshoot technical issues in hardware/software and document resolutions.
• Create and track cases; log problem history and outcomes.
• Maintain high-quality customer service and handle challenging conversations.

Skills

Technical customer service

Call center

Written & verbal communication

Teamwork

Problem solving

Education

Associate's degree in IT/related field

Tools

ServiceNow

TalkDesk

Job description

Allied Universal is hiring a Customer Experience Representative in Florida. The role centers on delivering high-quality customer support for technical inquiries in a B2B context. Training starts in Jupiter, with a 45-day in-office period, and remote work may follow upon meeting metrics.

Starting pay is $17/hour, with bilingual (French Canadian and Spanish) premiums up to $18/hour. Minimum two years in tech customer service is preferred, with strong communication and problem-solving skills.