Remote Tech Support & Customer Care Specialist

Concentrix; Columbia (SC); Remote; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

DailyPay enrollment option

Job summary

Concentrix is looking for a Remote Customer Service / Tech Support Representative to provide support for global brands from home. Candidates should have at least 1 year of customer service experience, along with strong problem-solving abilities and technical support skills.

The role offers a competitive hourly wage plus incentives, medical benefits, and programs that promote diversity, equity, and inclusion.

Fulfilling the role requires access to a quiet work environment and a reliable internet connection.

Qualifications

• 1+ year of customer service experience.
• Technical support experience preferred.
• Strong computer navigation skills.
• Must reside in the United States.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Track, document, and retrieve information in databases.

Skills

Customer relationship building

Customer service experience

Technical support skills

Problem-solving skills

Education

High school diploma or GED

Tools

PC knowledge

Smartphone

Job description

Concentrix is looking for a Remote Customer Service / Tech Support Representative to provide support for global brands from home. Candidates should have at least 1 year of customer service experience, along with strong problem-solving abilities and technical support skills.

The role offers a competitive hourly wage plus incentives, medical benefits, and programs that promote diversity, equity, and inclusion.

Fulfilling the role requires access to a quiet work environment and a reliable internet connection.