Remote Tech Support & Customer Care Specialist

Concentrix; Nashville (TN); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Employee assistance program (EAP)

Job summary

Concentrix is hiring a Remote Customer Service / Tech Support Representative in Nashville, Tennessee. This position involves providing customer support and resolving technical issues while working from home. The ideal candidate will have a strong focus on customer relationships, a year of customer service experience, and technical support skills.

Competitive salary of $15.00/hr plus benefits, including health insurance, paid training, and mentorship programs.

Qualifications

• 1+ year of customer service experience.
• Open availability is required.
• Must have a quiet environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer relationship building

Technical support experience

Problem-solving skills

Fast-paced multi-tasking

Education

High school diploma or GED

Tools

PC knowledge

Smartphone

Job description

Concentrix is hiring a Remote Customer Service / Tech Support Representative in Nashville, Tennessee. This position involves providing customer support and resolving technical issues while working from home. The ideal candidate will have a strong focus on customer relationships, a year of customer service experience, and technical support skills.

Competitive salary of $15.00/hr plus benefits, including health insurance, paid training, and mentorship programs.