Customer Service / Tech Support Rep – Financial (Remote)

Concentrix; Nashville (TN); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Employee assistance program (EAP)

Job summary

Concentrix is hiring a Remote Customer Service / Tech Support Representative in Nashville, Tennessee. This position involves providing customer support and resolving technical issues while working from home. The ideal candidate will have a strong focus on customer relationships, a year of customer service experience, and technical support skills.

Competitive salary of $15.00/hr plus benefits, including health insurance, paid training, and mentorship programs.

Qualifications

• 1+ year of customer service experience.
• Open availability is required.
• Must have a quiet environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer relationship building

Technical support experience

Problem-solving skills

Fast-paced multi-tasking

Education

High school diploma or GED

Tools

PC knowledge

Smartphone

Job description

Concentrix is hiring a Remote Customer Service / Tech Support Representative to support global brands from home. Military veterans are encouraged to apply.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Be an amazing problem-solver.
• Offer additional products and/or services.
• Deliver expert customer experiences with a smile.

Qualifications

• Strong focus on building customer relationships.
• 1+ year of customer service experience.
• Technical support experience preferred.
• Open availability.
• A high school diploma or GED.
• A quiet, distraction-free environment to work from in your home.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution.
• Strong computer navigation skills and PC knowledge.
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter).
• High speed internet (no wireless/hotspots or satellite) and a smartphone.
• Must reside in the United States and have a valid U.S. address for residence.

Benefits

• The base salary for this position is $15.00/hr (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Eligible employees receive medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay early, when you want it.
• Paid training and performance-based incentives.
• Lucrative employee referral bonus opportunities.
• Company networking opportunities with organized groups such as the Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
• Health and wellness programs with trained partners to promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• Work-from-home convenience.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
• A range of other perks and benefits.

Job Availability

We accept applications on an ongoing basis. This is an immediate vacancy, and we also consider future opportunities as they arise.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.