Remote Financial Customer Support Specialist

Dan Cummins Ford Lincoln; Baton Rouge (LA); Remote; USD 20,664 - 23,419; Full time

Job summary

Concentrix in the United States is seeking a Customer Service Rep – Financial (Remote) to handle inbound/outbound calls and online inquiries from home, delivering solutions and product information with professionalism.

The role requires at least 6 months of customer service experience, a high school diploma, a quiet home workspace, and reliable internet. Training and performance-based incentives are offered.

Qualifications

• 6+ months of customer service experience.
• Open availability and ability to work from home.
• High school diploma or GED.
• Quiet, distraction-free home workspace.
• Proficiency with fast-paced multi-tasking.
• Willingness to learn new technologies.
• Strong computer navigation and PC knowledge.
• Must have a US address and reside in the United States.
• A desktop or laptop for testing; company-supplied equipment discussed with recruiter.
• High-speed internet (no hotspots) and a smartphone.

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Skills

Customer service experience

Open availability

Multi-tasking

Eagerness to learn

Computer navigation skills

Smartphone

High-speed internet

Work from home setup

Education

High school diploma or GED

Job description

Concentrix in the United States is seeking a Customer Service Rep – Financial (Remote) to handle inbound/outbound calls and online inquiries from home, delivering solutions and product information with professionalism.

The role requires at least 6 months of customer service experience, a high school diploma, a quiet home workspace, and reliable internet. Training and performance-based incentives are offered.