Remote Tech Support & Customer Advocate

CLX Gaming; Lawrence (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

On-the-job training

Fun work culture

Advancement opportunities

Performance bonus

Uncapped commissions

Job summary

Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experience starting from consideration, purchase, and post purchase.

You will be incentivized in your efforts to provide the best possible customer experience. As a member of the team you will handle hardware and software issues, communicate incident progress,

Qualifications

• Interpersonal skills such as telephony, communication, active listening and customer-care.
• Understanding of PC operating systems and common software applications.
• Understanding of PC hardware components and troubleshooting abilities.
• Experience solving technical issues and guiding customers through steps.
• Awareness of services offered by the organization and ability to match resources.

Responsibilities

• Provide technical support and assistance to customers regarding hardware and software issues.
• Communicate with customers to inform incident progress and changes.
• Collaborate with supervisors and departments to resolve incidents quickly.
• Advocate for customers to ensure high levels of satisfaction.
• Recommend hardware solutions that meet customer requirements.

Skills

Customer service

Communication

Active listening

PC operating systems

PC hardware

Troubleshooting

Technical awareness

Education

2-year IT degree

Job description

Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experience starting from consideration, purchase, and post purchase.

You will be incentivized in your efforts to provide the best possible customer experience. As a member of the team you will handle hardware and software issues, communicate incident progress,