Remote Support Engineer - CRM, Data & Integrations

Constellation Dealer Group; United States; On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Profit sharing bonus plan

Sales commission plan

Job summary

Perseus Group, a division of Constellation Software, seeks a remote technical support specialist to triage and resolve tickets across CRM, data, and integrations. You will use SQL, logs, APIs, and monitoring tools to identify root causes and validate fixes for dealer-management systems.

You will communicate clearly with dealers and internal teams, help design AI-assisted workflows, and contribute to knowledge bases and runbooks for recurring issues.

Qualifications

• 3–5 years of experience in technical support, application support, platform operations, or a hybrid support/development role.
• Strong SQL skills and experience using queries to investigate data issues, trace sync problems, and validate records.
• Experience reviewing application logs or using monitoring tools such as Azure Application Insights or similar platforms.
• Comfort troubleshooting APIs, integrations, request/response flows, and system handoffs.
• Ability to read code, such as C# or a similar language, well enough to understand application behavior and support root cause analysis.
• Strong written communication skills and the ability to explain technical issues clearly to both technical and non-technical audiences.
• A process-improvement mindset with interest in automation, AI tools, and building better support workflows.

Responsibilities

• Triage, investigate, and resolve technical support tickets across CRM, data, integration, and configuration issues.
• Use SQL, logs, APIs, and application monitoring tools to identify root causes and validate fixes.
• Support integrations with dealership management systems and troubleshoot sync failures, data mapping issues, and configuration problems.
• Communicate proactively with dealers and internal teams, providing clear updates, timelines, and resolution notes.
• Manage escalations, document findings, and work closely with development, product, and customer success teams.
• Help build AI-assisted workflows for ticket classification, diagnostic support, customer communication, and repeatable configuration fixes.
• Create and maintain knowledge base content, runbooks, and process documentation for recurring support issues.

Skills

SQL

Code reading (C#)

Communication

Automation/AI interest

Process improvement

Tools

Azure DevOps

TeamSupport

Salesforce Service Cloud

Postman

Swagger/Open API

Playwright

Job description

Perseus Group, a division of Constellation Software, seeks a remote technical support specialist to triage and resolve tickets across CRM, data, and integrations. You will use SQL, logs, APIs, and monitoring tools to identify root causes and validate fixes for dealer-management systems.

You will communicate clearly with dealers and internal teams, help design AI-assisted workflows, and contribute to knowledge bases and runbooks for recurring issues.