Remote Tech & Customer Support Specialist

Teleperformance USA; Delaware; Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Life insurance

Employee discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. The role emphasizes fast, high-quality service delivery using web-based tools to resolve inquiries and ensure a seamless customer experience.

Successful candidates will provide frontline tech support for consumer internet services, troubleshoot connectivity issues, and maintain a positive, patient attitude in a

Qualifications

• Must be 18+ years old.
• HS Diploma or equivalent.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills.
• Ability to work independently and multitask.

Responsibilities

• Provide frontline, first level technical assistance for consumers.
• Support client-specific high-speed internet services delivering an exceptional experience.
• Resolve technical problems in a fast-paced customer-facing environment.
• Troubleshoot and resolve client service and device-specific issues including connectivity and performance.
• Assist with client-specific troubleshooting, triage, and resolution techniques.
• Deliver in-scope support for internet service and connectivity issues related to OS, PC, and browser settings.
• Demonstrate advanced product knowledge to solve customer issues.
• Resolve issues on the first call when possible.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Be patient, courteous, and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address issues timely and complete work within deadlines.
• Adhere to work schedules and TP policies.

Skills

18+ years

High School Diploma

Desktop familiarity

Oral & written communication

PC/OS terminology

Problem solving

Independent & multitasking

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. The role emphasizes fast, high-quality service delivery using web-based tools to resolve inquiries and ensure a seamless customer experience.

Successful candidates will provide frontline tech support for consumer internet services, troubleshoot connectivity issues, and maintain a positive, patient attitude in a