Remote Tech Applications Specialist, East Region

Abbott

Englewood (NJ)

À distance

USD 61 000 - 123 000

Plein temps

14 jours+

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Résumé du poste

Abbott is seeking a technically skilled professional to provide primary support for complex Abbott Diagnostics instruments. The role emphasizes onsite integration, instrument training, troubleshooting, and collaboration with project managers to execute technical plans.

The ideal candidate has a clinical laboratory background, experience with diagnostic products, and the ability to document issues in the CAPA system.

Qualifications

Bachelor's degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology or other Health Science related fields.
Two (2) years' experience in Clinical Laboratory environment, technical call center, or Abbott Diagnostics products.

Responsabilités

Provide primary support to ADD customers and field personnel for the most complex instruments, focusing on onsite integration, assay training, and troubleshooting.
Serve as a key resource for resolving instruments and reagent issues both onsite and remotely, and ensure all relevant information is documented in the complaint handling system.
Lead complex instruments and reagent integrations at customer sites, collaborating with project managers to execute technical plans.
Conduct entrance interviews to assess customer needs and manage expectations; plan and oversee the integration process.
Provide onsite operations training to customers. Manage integration timelines and conduct exit interviews to present results and secure customer buy-in.
Deliver technical support onsite and remotely for hardware, software, and reagent issues; troubleshoot and resolve performance concerns to improve customer self-sufficiency.
Accurately document complaints and resolutions in the CAPA system; contribute to continuous improvement by identifying product and process gaps.
Act as a Subject Matter Expert (SME) for internal teams, influencing sales, service, and support strategies.
Provide feedback on new product performance and customer usability to drive design improvements.
Support account management in critical situations, collaborating across sales and service teams.
Maintain technical proficiency and adhere to defined work processes, safety guidelines, and documentation standards.
Manage project, time, and customer accounts to align with organizational priorities and sales objectives.
High visibility role influencing customer satisfaction.
Operates independently with broad discretion; collaborates across teams and functions.
Drives CAPA effectiveness through accurate documentation and resolution of customer concerns.
Upholds integrity and transparency in all customer and internal interactions.