Remote Team Lead, Care Coordination

Nevada Dental Benefits Ltd.; Las Vegas (NV); Remote; USD 60,000 - 85,000; Full time

Job summary

PrimeCare Benefits Group is seeking a Team Lead Care Coordinator to guide the Care Coordination team remotely with periodic onsite attendance for meetings and training. You will lead daily operations, coach staff, and ensure high-quality member and provider support within dental and vision benefits.

You will also help optimize workflows and maintain HIPAA compliance. The role emphasizes leadership, customer service excellence, and collaboration with senior operations leadership to meet

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service, problem-solving, and organizational abilities.
• Ability to provide guidance and support to coworkers while maintaining a professional and collaborative approach.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to prioritize multiple responsibilities and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to navigate multiple software systems.
• Ability to work independently and maintain accountability in a remote environment.
• Reliable internet connection and a quiet, professional workspace.

Responsibilities

• Provide day-to-day guidance, coaching, and operational support to Care Coordinators.
• Serve as the primary resource for team members regarding referrals, authorizations, eligibility verification, and dental and vision benefit inquiries.
• Monitor daily workloads and assist with distributing tasks to ensure timely completion.
• Train and onboard new Care Coordinators and support ongoing employee development.
• Assist with monitoring productivity, call quality, processing accuracy, and performance standards.
• Identify workflow challenges and recommend improvements to enhance efficiency and customer service.
• Serve as the first point of escalation for complex member, provider, and operational concerns.
• Assist leadership with quality reviews, reporting, audits, and departmental projects.

Skills

Team leadership

Communication skills

Customer service

Problem-solving

Organizational abilities

Microsoft Office

Remote work discipline

Multisystem navigation

Education

High school diploma or equivalent

Tools

CRM systems

Job description

PrimeCare Benefits Group is seeking a Team Lead Care Coordinator to guide the Care Coordination team remotely with periodic onsite attendance for meetings and training. You will lead daily operations, coach staff, and ensure high-quality member and provider support within dental and vision benefits.

You will also help optimize workflows and maintain HIPAA compliance. The role emphasizes leadership, customer service excellence, and collaboration with senior operations leadership to meet