Remote Team Coordinator, Healthcare Operations & Support

Hennepin Healthcare; Minneapolis (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Hennepin Healthcare is seeking a Supervisor in the Connection Center to oversee, mentor, and assist staff with daily operational issues. You will focus on courtesy, urgency, and accuracy while coordinating with multiple departments.

The role requires coaching, training, and onboarding of employees, plus QA audits and scheduling oversight. This remote-capable position may involve on-campus training and flexible scheduling.

Qualifications

• 3 years data look-up or data entry experience.
• 3 years of customer service with complex analytical problems.
• 3 years in a healthcare setting focusing on customer service/medical industry.

Responsibilities

• Support employees in daily activities and operations.
• Coach, train, and onboard department staff.
• Perform QA audits to gauge competency in the area.
• Monitor demand to meet service level agreements.
• Assist management with schedules and productivity expectations.
• Collaborate with other teams to meet goals.

Skills

Data lookup

Customer service

Healthcare experience

Bilingual Spanish

Education

Equivalent education/experience

Tools

Epic EHR

Job description

Hennepin Healthcare is seeking a Supervisor in the Connection Center to oversee, mentor, and assist staff with daily operational issues. You will focus on courtesy, urgency, and accuracy while coordinating with multiple departments.

The role requires coaching, training, and onboarding of employees, plus QA audits and scheduling oversight. This remote-capable position may involve on-campus training and flexible scheduling.