Remote Patient Scheduling Advisor

Hennepin Healthcare; United States; Remote; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement funds

Paid time off

Tuition reimbursement

Job summary

Hennepin Healthcare is seeking a Connection Advisor Associate for the Connection Center. This full-time remote role (80 hours per pay period) handles inbound calls, updates patient information, schedules appointments, and documents interactions in EHR systems.

You will work Monday to Friday, 7:30 AM to 5:30 PM, after on-campus training. A quiet home setup with high-speed internet is required; training on campus for one week; radius within 100 miles of downtown Minneapolis.

Qualifications

• High School Diploma required.
• 1 year data lookup/data entry experience.
• 2 years customer service experience involving complex analytical problem solving.
• 1 year experience in a call center with emphasis in customer service/medical industry.
• 1 year of remote work experience.
• An approved equivalent combination of education and experience.

Responsibilities

• Answers assigned calls; prioritizes, screens, and/or redirects calls as needed.
• Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures.
• Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information.
• Completes registrations in a timely, professional manner following policies.
• Assists with shadowing and mentoring newly onboarded team members.
• Completes training and continuing education to ensure compliance with guidelines.

Skills

Customer service

Call center experience

Remote work

Data entry

Medical terminology

Education

High School Diploma

Tools

Microsoft Office

Outlook

Softphones

Job description

Hennepin Healthcare is seeking a Connection Advisor Associate for the Connection Center. This full-time remote role (80 hours per pay period) handles inbound calls, updates patient information, schedules appointments, and documents interactions in EHR systems.

You will work Monday to Friday, 7:30 AM to 5:30 PM, after on-campus training. A quiet home setup with high-speed internet is required; training on campus for one week; radius within 100 miles of downtown Minneapolis.