Remote Spanish-Speaking Connection Advisor

Hennepin Healthcare; Minneapolis (MN); Remote; USD 38,000 - 52,000; Full time

Job summary

Hennepin Healthcare seeks a Connection Advisor Associate, Spanish, to join the Connection Center in a remote, full-time capacity. You will confirm demographics, schedule appointments, and document interactions in EHR and call-center systems while maintaining professionalism in a high-volume setting.

The role requires bilingual Spanish skills, data-entry experience, and call center customer service capabilities. Training begins on campus, with remote work starting after completion of training.

Qualifications

• High School Diploma or equivalent required.
• Data lookup/data entry experience is essential.
• Customer service experience in a call center is required.
• Remote work experience is required.

Responsibilities

• Handle inbound calls, schedule and modify appointments following policies.
• Capture demographic and insurance information accurately.
• Register patients in the system with attention to accuracy.
• Assist with onboarding and mentoring new associates.
• Support process improvements and adhere to workflow standards.
• Complete training to stay compliant with guidelines.
• Process payments for co-pays or balances.
• Meet call quality and performance standards.
• Escalate calls as needed to supervisors.

Skills

Excellent organizational

Analytical thinking

Written and verbal communication

Team collaboration

Active listening

Remote work proficiency

Bilingual Spanish

Multi-tasking in fast-paced settings

Education

High School Diploma

One year data look-up

One year remote work experience

Tools

Microsoft Office

Outlook

Softphones

Job description

Hennepin Healthcare seeks a Connection Advisor Associate, Spanish, to join the Connection Center in a remote, full-time capacity. You will confirm demographics, schedule appointments, and document interactions in EHR and call-center systems while maintaining professionalism in a high-volume setting.

The role requires bilingual Spanish skills, data-entry experience, and call center customer service capabilities. Training begins on campus, with remote work starting after completion of training.