Call Center Representative

Cala Sourcing Solutions LLC; Phoenix (AZ); Remote; USD 36,000 - 48,000; Part time

Benefits offered by this job

NONE

Job summary

Cala Sourcing Solutions LLC seeks a Call Center Customer Service Representative to assist individuals and businesses with tax compliance, delinquency items, and general inquiries. You will handle high-volume calls, verify information, and guide customers through payment arrangements.

The role begins with in-office training for about a month, followed by a fully remote setup. This contract may convert to permanent based on performance and business needs.

Qualifications

• : Recent call center experience with at least one consecutive year in each of the two most recent positions.
• : Experience in a high-volume national call center, preferably banking, finance, insurance, or telecommunications.
• : Strong verbal and written communication skills.
• : Ability to multitask and navigate multiple systems simultaneously.
• : Basic Microsoft Word, Excel, and Google Workspace skills.
• : Basic math skills.
• : High school diploma or equivalent.

Responsibilities

• Handle high-volume inbound calls professionally and courteously.
• Resolve Tier 1 taxpayer questions and account issues.
• Review accounts and verify, gather, and update information.
• Explain current tax policies and available online resources.
• Submit requests for payment arrangements.
• Document all customer interactions accurately across multiple systems.
• Meet established attendance, quality, productivity, and performance expectations.

Skills

Verbal and written communication

Multitasking

Microsoft Word

Excel

Google Workspace

Basic math

Education

High school diploma or equivalent

Job description

Call Center Customer Service Representative – Tax Compliance

Location: Remote — Candidates must live within one hour of Phoenix or Tucson, AZ
Schedule: Monday–Saturday, based on business needs
Employment Type: Contract with potential for permanent employment

This role will have training in office first for about a month, and then it will be fully remote. High probability of conversion to permanent role.

Position Overview

We are seeking an experienced Call Center Customer Service Representative to assist individuals and businesses with tax compliance, delinquency, and general information inquiries. This is a high-volume, fast-paced role requiring excellent customer service, accuracy, and multitasking skills.

Key Responsibilities

Handle high-volume inbound calls professionally and courteously.

Resolve Tier 1 taxpayer questions and account issues.

Review accounts and verify, gather, and update information.

Explain current tax policies and available online resources.

Submit requests for payment arrangements.

Document all customer interactions accurately across multiple systems.

Meet established attendance, quality, productivity, and performance expectations.

Required Qualifications

Recent call center experience with at least one consecutive year in each of the two most recent positions.

Experience in a high-volume national call center, preferably banking, finance, insurance, or telecommunications.

Strong verbal and written communication skills.

Ability to multitask and navigate multiple systems simultaneously.

Basic Microsoft Word, Excel, and Google Workspace skills.

Basic math skills, including addition, subtraction, multiplication, and division.

Strong organization, problem-solving, interpersonal, and knowledge-retention skills.

High school diploma or equivalent.

Preferred Qualifications

Banking or financial-services call center experience.

Experience participating in process-improvement initiatives.

Associate degree or higher.

Schedule and Training

After training, assigned shifts may fall between 7:00 AM and 6:15 PM.

Agents may work the second or fourth Saturday of the month for a four-hour shift.

Employees scheduled on Saturday will receive a half-day on Thursday.

Schedule flexibility and reliable attendance are required.

Additional Requirements

Position is fully remote, but candidates must live within one hour of Phoenix or Tucson.

Must attend the first-day orientation in person.

Must have reliable hardwired internet with sufficient bandwidth.

Must be able to transport issued equipment from the office to home without using public transportation.

Selected candidates must complete criminal background checks, fingerprinting, and an Arizona tax-filing records review covering the previous five years.

This position may lead to permanent employment based on performance, dependability, and organizational fit.